Unforgettable Encounters

As part of Rentokil’s 100-year anniversary last year, the company shone a light on the people behind the work: its service professionals. To celebrate the milestone, Rentokil technicians from around the world shared stories from the front lines, revealing a job that is far more complex, unpredictable and, at times, dramatic than many expect.

When asked to describe their job in a single word, their answers reflected that diversity. Some chose “challenging” or “interesting,” while others highlighted the mindset required, offering “curiosity,” “innovation” and “expertise.” A few responses captured the company’s core purpose — “health” and “hygiene” — while one technician jokingly described the role as “Netflix,” a nod to its constant drama and variety.

That variety is shaped by geography. Pest control is deeply influenced by climate and local conditions, meaning no two regions face the same challenges. In tropical environments, technicians contend with relentless cockroaches, rodents and seasonal insects. In Thailand, pest activity shifts throughout the year, with different species emerging depending on the season. In parts of the Middle East, even weather patterns can trigger unusual pest behavior, such as worms emerging in large numbers after brief rain.

Each region has its own “most wanted” pests. Bed bugs are a major concern in parts of Europe and the Middle East, while Norway’s teams often deal with ants and wasps. In Israel, cockroaches and rats dominate, and in some parts of China, centipedes present a unique challenge. Beyond pests, technicians also must navigate obstacles like heavy traffic, regulatory limits and wider issues such as sanitation and waste management.

Some of the most striking stories come from large-scale pest infestations. One service technician recalled dealing with more than 200 rodents, while another described swarms of moths filling the air during treatment. Often hidden in confined spaces, these situations demand precision and persistence.

Other moments are defined by intensity. Technicians recalled tackling wasp nests in machinery and being chased by hornets. During a service visit, Israel’s Tamir Luvaton watched as four rats fell from a ceiling. Acting fast, he caught the rats with his hands and a wide range of traps. In Kuwait, Arvind Patel encountered a full-blown cockroach infestation in a kitchen microwave, while Norway’s Ole Kjartan Larsen unexpectedly crossed paths with “the biggest spider I’ve ever seen,” which had been brought in with some equipment from the U.S. These encounters require quick thinking and a deep understanding of pest behavior.

Not all memorable experiences are dramatic. Many center on problem-solving and the satisfaction of making a tangible difference. From complex environments like cruise ships to cases that restore a client’s peace of mind, these quieter successes are just as rewarding. One technician recalled helping a resident troubled by birds nesting in solar panels; once resolved, her gratitude was overwhelming.

Some stories also highlight the resilience of pests. In one case, a captured animal returned within a week of being released far away. In another, rodents ignored bait in favor of more appealing food sources, forcing a complete rethink of strategy. Together, these stories demonstrate how pest control is as much about people as pests, Rentokil said, and that success often relies on collaboration, adapting environments and addressing root causes. —Source: Rentokil