In the following Q&A video interview, Kendrick shares more on leading a family-first company culture with team members at Arrow; how her family overcomes challenges and sets boundaries to achieve continued growth and success; and her goals for growing membership as NPMA president.
Emily Thomas Kendrick is CEO of Atlanta-based Arrow Exterminators, a family-owned company her grandparents, James (Starkey) Sr., and Imogene (Jean) Thomas, founded in 1964. Kendrick is bringing her leadership experience to the National Pest Management Association (NPMA), serving as the association’s newest president (2025-26).
Read the full Q&A with Kendrick in PCT's Convention Extra issue.
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