Applause and Voice for Pest logo
EDISON, N.J. – Voice for Pest, an AI-powered phone system provider for the pest and lawn care industry, and Applause, the platform that turns customer feedback into a system for recognition, motivation and retention, announced a new milestone in their ongoing partnership: an integration that empowers office team members to drive next-level customer engagement directly from their call flow.
With this enhanced integration, office staff can now select a call disposition immediately after a call within Voice for Pest’s Phone System, automatically triggering NPS surveys, review requests and more in Applause based on the call’s outcome. This integration ensures that field technicians and office employees can actively contribute to enhancing and managing customer relationships.
“At Voice for Pest, we’re committed to building tools that don’t just support the office team but elevate them. This integration with Applause is a game-changer for customer engagement. By connecting the call experience directly to real-time feedback and recognition, we’re helping pest and lawn care businesses turn every conversation into an opportunity to strengthen customer relationships," said Thomas Welsh, Founder and CEO of Voice for Pest.
“This integration gives office teams a clearer role in the customer journey and a chance to be recognized for it. It’s a simple way to make their work more visible and more connected to the success of the business," said Chris Anderson, Co-Founder & VP of Sales, Applause.
